Archive for the ‘Mobility’ Category

Customer Relationship Management

Every company wants to have strong cohesion within its business development team. Every company wants its marketing, sales and customer service departments to work as one, or at the very least, to provide congruent message to the market. Unfortunately, far too few are able to provide that message. Far too few are able to properly manage the customer’s expectations, and far too many come up short when managing their customer’s urgent requirements. Is this because these internal departments refuse to work together? Is it because they have conflicting goals and objectives, or is it simply because they lack access to the same vital, accurate, up-to-the-minute information? Well, in most cases, these three aforementioned business functions want to work as one. It’s in their best interest to do so. Unfortunately, the problems are typically caused by a lack of essential information, information that is often put together via manual processes. So, what’s the solution?

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increase-production

Today, manufacturers must be able to respond at a moment’s notice. The ability to increase production throughput relies upon making split-second decisions, decisions that must be made in real-time and ones that are predicated on access to time critical production information. To be successful requires manufacturers do away with manual production tracking methods, and instead rely upon the accuracy and ease-of-use of today’s enterprise mobility solutions. Manual production tracking is an outdated and antiquated approach to the time-sensitive needs of today’s constantly changing marketplace, a marketplace where time waits for no manufacturer and the consequences of not being able to react, are severe. Today’s enterprises must do away with manual processes and turn to the definitive benefits of enterprise mobility solutions.

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Can enterprise SMB mobility hardware help to distinguish the product and service offering of a company? Granted, this may seem like an odd question. However, there are reasons to believe that a company with solid, up-to-date mobile business applications give it the upper hand versus competitors who rely upon manual processes. Think of how mobile devices can help a company provide more accurate information to customers. Think of how easily that information flows from the sales force, and customer service departments, all the way to the end-user customer base. Finally, think of how customers feel when they are serviced by a supplier that is always ready to serve. Companies distinguish themselves by their ability to provide timely information. More importantly, they distinguish their value propositions by their ability to immediately deliver on what they promise. Mobile business applications do exactly that because they are predicated on providing consistent, accurate and timely data to customers. This, more than anything else, helps a company to distinguish its value proposition, and it is this value proposition that speaks to the strength of the product and service offering for a company.

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There are a myriad of books, courses, and training tools aimed at helping salespeople win more business. Some focus on improving B2B (business to business) customer relationships, some focus on the shorter sales cycles present in B2C (business to consumer) sales, and yet others concentrate on more complex sales, ones typically associated with large contractual agreements. However, what is the ultimate indicator of the ability for a salesperson to close a sale? Is it their “gift of gab”, their ability to turn a “no” into a “yes,” or is it simply their ability to get that customer the essential information they need to make an informed decision? Well, when you step back and take an honest look at sales, it becomes readily apparent that success often comes down to the ability to provide information in a timely manner. While not the only indicator of success, the ability of a salesperson to give accurate information does make a difference. With this in mind, a number of companies are helping their salespeople close more business via their rugged handheld computers. Salespersons today must be connected and mobile! They must be able to provide customers with immediate information, and it is this ability that often means the difference between business won and lost. So what are some of the immediate benefits of empowering your sales team with rugged mobile computers?

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enterprise mobility new sale

Can an argument be made that your customers are the greatest assets your company has? In order to answer this question, think of what a customer means to your business. First, customers provide your company with profit. Second, they justify the purchase of inventory and investment in additional warehousing space. Third, they provide a means to grow market share and further increase revenue. Fourth, they are the reason your company finances its future expansion. Fifth, they are the impetus you need to improve your product and service offering. This list could go on and on. The point is that everything begins and ends with your customers. Consider this a constant feedback loop. Happy customers buy more, which in turn increases your revenue, and allows you to grow your business. This is the reason your customers are your greatest asset and it is ultimately why your sales, marketing, customer service, and field service technicians, must have rugged mobile devices. It is these devices that allow them to better manage these customer assets.

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How much does inventory damage cost your enterprise? Have you taken the time to define these costs and their impact on your bottom line? More importantly, do you know why damage occurs so frequently within your warehouse? When answering these questions, think of the high costs of managing a supply chain with manual processes. Think of the number of data entry errors that occur as a result of managing inventory via excel spreadsheets and tables. Think not of how fragile your inventory is, but how purchasing more than needed forces your warehouse personnel to overstock shelves with huge volumes of finished goods your company has no orders for. Ultimately, think of how much more damage is likely to occur the longer you hold that excess inventory.

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Regardless of whether you are the project manager in charge of multiple installations, the head of procurement, or the field service technician servicing the end-user customer for your company, you need to have access to vendor data. As such, a number of companies have decided to upgrade their service capabilities with rugged mobile computers, devices that are part of a larger upgrade in their enterprise mobility network. The idea is to not only speed up data transfer from vendors, but more importantly, to improve how companies manage both their internal and external customers. After all, the faster your company is able to respond to internal requests, the faster it should be able to service its external customer base. In the marketplace today, speed is everything!

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Stop tracking production with manual time sheets! Stop making excuses for a lack of real-time information, information your production team needs in order to reduce the cost of manufacturing for your company. Stop rationalizing your decision to continue on with manual processes simply because you are unaware how to justify the investment needed in an upgrade. Instead of making excuses, start finding viable reasons to invest in an enterprise mobility network that will not only improve your manufacturing, but dramatically upgrade your company’s entire operations. If looking to simply justify this investment, think of the high costs of downtime. Think of how much that costs your enterprise. Ultimately, think of how much faster your enterprise will respond once it is able to see production happen in real-time. Granted, the global economy today is difficult to navigate, but it is that much more difficult with manual production tracking methods. Manual processes make work stoppages more costly, and your enterprise must be able to respond immediately in order to limit the damage.

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Intermec CN3e

Does your enterprise currently rely upon vendor managed inventory? Do you view your vendor relationships, and agreements, as pivotal to your supply chain and the long-term success of your enterprise? More importantly, have you come to rely upon vendor managed inventory agreements in order to reduce monthly carrying charges for your company? If you have answered yes to each of these aforementioned questions, then you understand full well how important it is to have access to immediate information about raw material, part and finished good availability. It is this access to vendor data that is of vital importance to ensuring that your agreements are properly managed. Upgrading to enterprise mobility hardware will make managing these agreements a much easier process. In essence, it will simplify how vendor data is transferred to your company and allow your procurement department to make better, more informed decisions.

Continue reading “Handheld Computers: Upgrade Vendor Managed Inventory” »

Can upgrading your inventory management practices with enterprise mobility solutions help improve your overall cost structure? Can this then make your business more competitive in your market? Absolutely! As a value-added reseller, your business is based on providing turnkey solutions to your customer base. This includes providing multiple solutions from a vast and robust product line. However, you do not merely provide a product solution, but also need to provide a value-added service offering. VARS distinguish themselves by their ability to provide a readymade plan within a competitive cost structure, and that involves controlling inventory costs for the company. Unfortunately, most VARS rely upon manual approaches to inventory management, ones predicated on managing inventory via excel spreadsheets. Upgrading your inventory management practices with enterprise mobility hardware and software solutions, will not only improve how you manage that inventory, but will ultimately reduce your costs and improve your bottom line.

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