Posts Tagged ‘product returns’

Regardless of whether you are the project manager in charge of multiple installations, the head of procurement, or the field service technician servicing the end-user customer for your company, you need to have access to vendor data. As such, a number of companies have decided to upgrade their service capabilities with rugged mobile computers, devices that are part of a larger upgrade in their enterprise mobility network. The idea is to not only speed up data transfer from vendors, but more importantly, to improve how companies manage both their internal and external customers. After all, the faster your company is able to respond to internal requests, the faster it should be able to service its external customer base. In the marketplace today, speed is everything!

Continue reading “Rugged Mobile Devices: Improve Vendor Data Transfer” »

How does your company handle customer returns? Do you charge customers a restocking fee or merely accept the return at no charge? Perhaps you’ve been led to believe that charging a restocking fee will damage your customer relationships or that it will negatively impact future business. Maybe your concern lies with how your competitors will react to your company charging restocking fees when they don’t. Regardless of why, your company must charge a restocking fee. In fact, there are simply no excuses for not charging customers for returning product. This is especially true for those instances were the customer is merely returning product due to pricing or a mistake in ordering. Granted, defective product is one thing but functional product is another. So why should your company charge a restocking fee? To answer this question, consider the following points below. Continue reading “Restocking Fees, Should Your Company Charge Them?” »

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