There isn’t a single company that doesn’t bemoan the high costs of freight. All companies would love to be able to reduce these costs, while at the same time mitigating the damages caused by delivery delays. Unfortunately, given the high costs of gas, and constant fuel surcharges, most companies seemed resigned to their fate; pay the freight bill and absorb the fuel surcharges because there’s no getting around the problem. However, is this really true? Do companies have no choice but to accept their fate, one marked by extremely high freight and the frustration that there’s little they can do to reduce the damaging effects of delivery delays? Well, the short answer is “no,” they don’t.
Posts Tagged ‘restock’
How does your company handle customer returns? Do you charge customers a restocking fee or merely accept the return at no charge? Perhaps you’ve been led to believe that charging a restocking fee will damage your customer relationships or that it will negatively impact future business. Maybe your concern lies with how your competitors will react to your company charging restocking fees when they don’t. Regardless of why, your company must charge a restocking fee. In fact, there are simply no excuses for not charging customers for returning product. This is especially true for those instances were the customer is merely returning product due to pricing or a mistake in ordering. Granted, defective product is one thing but functional product is another. So why should your company charge a restocking fee? To answer this question, consider the following points below. Continue reading “Restocking Fees, Should Your Company Charge Them?” »